Privacy Policy

Effective Date: 8/1/26
Last Updated: 8/1/26

Serene Mountain Wellness (“Serene Mountain Wellness,” “we,” “us,” or “our”) respects your privacy and is committed to being transparent about how information is collected, used, and protected when you visit our website, communicate with us, join our email list, book an appointment, make a payment, or otherwise interact with our online services.

By using this website, you acknowledge the practices described in this Privacy Policy.

Information We Collect

Depending on how you interact with our website, we may collect information you voluntarily provide, including:

Your name
Email address
Phone number
City or general location
Information submitted through contact, inquiry, consultation, or booking forms
Service interests and appointment information
Communications you send to Serene Mountain Wellness
Information provided when subscribing to emails or downloading resources
Payment and transaction-related information processed through third-party payment providers

You may also voluntarily provide information relating to your wellness goals or reasons for seeking services. Please avoid submitting detailed or sensitive medical information through general website contact forms unless specifically requested through an appropriate client intake system.

Information Collected Automatically

When you visit this website, certain technical information may be collected automatically through cookies, analytics tools, and similar technologies. This may include your IP address, browser or device type, referring website, pages visited, approximate geographic region, time spent on the website, and interactions with website features.

We may use this information to understand how visitors use the website, improve its performance, identify technical problems, and make our content and services more useful.

Cookies and Similar Technologies

This website may use cookies and similar technologies necessary for website functionality, analytics, preferences, embedded features, and other legitimate business purposes.

Some cookies may be placed by third-party services integrated with the website. Depending on the technology used and applicable law, you may be able to manage certain cookie preferences through a website consent tool or through your browser settings.

Disabling cookies may affect the functionality of certain portions of the website.

How We Use Your Information

Information collected through this website may be used to:

Respond to questions and inquiries
Schedule or manage appointments and consultations
Provide information about requested services
Process transactions
Deliver resources you request
Send emails you have chosen to receive
Maintain appropriate business records
Improve our website, services, and client experience
Protect the security and integrity of our website
Comply with applicable legal obligations

We do not sell your personal information.

Email Communications

If you choose to subscribe to our email list, download a resource that includes consent to receive communications, or otherwise opt in to marketing emails, we may send educational content, business updates, wellness resources, announcements, and information about Serene Mountain Wellness services.

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in those communications.

Unsubscribing from marketing emails will not necessarily prevent us from sending transactional or service-related communications when necessary, such as appointment information, purchase confirmations, or direct responses to an inquiry.

Payments

Payments made through our website or connected booking systems may be processed by third-party payment providers.

Serene Mountain Wellness does not necessarily receive or store your complete payment card information. Payment providers process information according to their own privacy policies, security practices, and terms.

Third-Party Services

We may use third-party providers to operate portions of our business, including website hosting, analytics, scheduling, payment processing, email marketing, client management, telehealth, or other business functions.

Information may be shared with these providers only as reasonably necessary for them to perform services on our behalf or as otherwise permitted by law.

Those providers maintain their own privacy practices, and we encourage you to review their policies when appropriate.

Health and Wellness Information

Serene Mountain Wellness provides massage therapy, holistic nutrition, aromatherapy, and related wellness services.

Information submitted through a general website form or ordinary email should not be considered a substitute for information submitted through a designated client intake or health information system.

Please do not use general website forms for urgent medical concerns or emergencies.

The privacy protections applicable to particular health information may vary depending upon the service, the manner in which information is collected, and applicable law. Nothing in this Privacy Policy should be interpreted as a representation that every communication or piece of information submitted through this website is protected under HIPAA.

How We Protect Information

We take reasonable administrative and technical measures intended to protect personal information from unauthorized access, loss, misuse, or disclosure.

However, no website, electronic transmission, email system, or online storage method can be guaranteed to be completely secure. You provide information electronically with this understanding.

How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, to maintain appropriate business records, resolve disputes, fulfill contractual obligations, and comply with applicable legal requirements.

Different categories of information may be retained for different periods.

Your Privacy Choices

Depending on where you live and applicable law, you may have rights regarding certain personal information we maintain about you, including the ability to request access, correction, or deletion.

You may also contact us to update your information or ask questions about how your information is handled.

Certain information may need to be retained when required for legitimate business, contractual, professional, or legal purposes.

External Links

This website may contain links to third-party websites or services. Serene Mountain Wellness is not responsible for the privacy practices, security, availability, or content of websites operated by other parties.

Visiting an external website is subject to that provider’s own policies and terms.

Children's Privacy

This website is intended for adults and is not directed toward children under the age of 13.

We do not knowingly use this website to solicit personal information from children under 13. If we learn that such information has been collected through the website without appropriate authorization, we may take reasonable steps to delete it.